info@beaksandpeaks.com
+504 9966-5163
+504 9752-2606
  1. Payment & reservation

As we prefer personal communication, and we try to customize our tours as much as we can to your personal needs and wishes, we have decided against a single “book this tour” button on our website. Instead we prefer you to write us to let us know what you are interested in and how we can create the best possible experience for you. An overview of our reservation process here:

  • Contact us by e-mail at info@beaksandpeaks.com and tell us which tour you are interested in (for pre-arranged tour packages) or what places, activities, birds… you would like us to include in your trip (in case of a tailor-made package);
  • We will confirm availability and (in case of a tailor-made tour) set out an itinerary for you. We will also send you the price for the tour you requested;
  • If you agree with the tour we suggest for you, we will send you a reservation form which we kindly ask you to fill out and send back to us by e-mail;
  • We will then send you a confirmation and payment form containing all the tour information and the details you have sent us, which we kindly ask you to revise. If all the data in this form are correct, we ask you to follow the payment link which you will find in this confirmation and payment form. By clicking the link, you will be directed to our secure online credit card payments page where you can pay the 50% deposit which is required to confirm your tour;
  • As soon as your deposit has arrived in our bank account, we send you a confirmation e-mail;
  • A month before the start of your tour, we will send you a reminder with another payment link so that you can pay the outstanding 50%. The full tour price must be paid at the latest 1 week before the start of your tour.
  1. Refunds
  • Prior to departure: Please refer to the cancellation fees (section 3) listed below.
  • After departure: No refunds are available once a tour has started, nor in respect of any package, accommodation, meals or any other services utilized.
  1. Cancellation by the client: Canceling a booking with Beaks and Peaks may result in cancellation fees being applied. Beaks and Peaks will charge cancellation fees as stated below. In case of a cancellation, you will be notified via e-mail of the total cancellation fees.
  • If the client cancels more than 30 days before departure: 20% of the total package price.
  • If the client cancels within 29 to 14 days before departure: 30% of the total package price.
  • If the client cancels within 13 to 8 days before departure: 50% of the total package price.
  • If the client cancels within 7 to 0 days before departure: 100% of the total package price.
  1. If Beaks and Peaks is forced to cancel a trip for any reason, the participants will be completely refunded without any possibility of further indemnity.
  1. Passports/Visas: It is the responsibility of all passengers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As visa and health requirements are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements.
  1. Prices: Price quotations are subject to change without notice until a booking has been confirmed.
  1. Taxes and charges: There are no hidden fees, or charges payable upon arrival at your destination. Certain tour products include optional itinerary components that may be charged separately should you elect to take them; these are clearly noted on the product page.
  1. Not included: Any applicable foreign departure, charges, immigration, passenger facility charges, and international transportation taxes; international transportation; passports; visa; baggage and personal insurance; beverages and food not listed under inclusions in the travel product; and all other items of a personal nature.
  1. Travel insurance: We strongly recommend that, at the time of the booking, a comprehensive travel insurance policy be purchased.
  1. Health and equipment: Our expeditions are accessible for all person in good health, they do not require an exceptional physical condition or any technical or special knowledge (unless indicated so) but the travelers must be ready to (and willing to) provide a reasonable physical effort in relation with the tour chosen. Travelers are responsible for informing Beaks and Peaks or its tour leader of any known illness, disabilities, allergies or medical condition prior the travel. Travelers being under medical prescription must have at all time during the tour their medication in their immediate possession and should inform the guide of their condition. If the health or conduct of a client appears to endanger the safe and sound progress of a tour he/she may be excluded from the tour. Furthermore, it is recommended that all clients have adequate health and/or hospitalization insurance in their respective home countries.
  1. Risks: Our tours may by their very nature involve an element of risk for the traveler not normally associated to holiday packages. The client must accept these attendant risks and also be aware that safety standards of providers (hotels, tours, transports) are not of the same standard as in his/her home country. Due to political and cultural differences as well as generally tougher physical conditions, travel to many destinations we offer involve risks others than those we take in our daily lives. The client must be aware of this fact and should make his travel decisions accordingly.
  1. Booking arrangements: In all booking arrangements, the person making the booking all is deemed to have accepted the booking conditions on behalf of the persons named in the booking. The contract will be governed by and subject to the Terms & Conditions. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Beaks and Peaks.
  1. Our responsibility: Tour members acknowledge by their acceptance that Beaks and Peaks, its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual tour members shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. Further, Beaks and Peaks, its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
  1. Beaks and Peaks reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason.